Privacy Policy

This Privacy Policy describes how ZAMBEZI PERSONAL FINANCE LTD handles personal information in connection with financedonor.com/loanzambia/ and enquiries about our services.

1. About Our Service

We provide information about personal loans and credit options in Zambia. We are not a financial institution and do not issue loans directly. Any loan application, credit assessment or lending agreement is handled by the relevant lender under its own terms and privacy policy.

2. Information Covered by This Policy

When you use our questionnaire, you provide answers about your preferred loan amount and whether you have overdue debt repayments. These answers are used to guide the information presented to you.

If you contact us, we receive your email address and any personal information you include in your message. Please provide only information necessary for us to address your enquiry.

Website infrastructure may also process technical information associated with a visit, including an IP address, browser type, requested pages and access times.

Do not send banking passwords, PINs, one-time security codes or payment card security codes to us.

3. How Information Is Used

We use personal information only for specified purposes connected with providing and protecting our service. These purposes include:

• Providing relevant information in response to your selections.
• Responding to questions and support requests.
• Maintaining website functionality and investigating technical issues.
• Preventing misuse and protecting the security of our service.
• Meeting applicable legal obligations and addressing lawful requests.

Processing must have a lawful basis under applicable Zambian data protection law. Where consent is required, we will request it before the relevant processing. Visiting this website does not, by itself, constitute consent to optional marketing or tracking.

4. Cookies and Tracking

Cookies and similar technologies can store information on your device. Where optional analytics, advertising or affiliate tracking technologies are used, their purposes and available choices must be disclosed before activation, and consent obtained where required.

You can manage or delete cookies through your browser settings. Restricting cookies may affect features that depend on them. This policy does not replace any consent required for optional tracking.

5. Sharing and Disclosure

Personal information may be handled by service providers where necessary to operate the website or respond to communications. Access must be limited to the relevant purpose and subject to appropriate confidentiality and data protection requirements.

Any proposed sharing of identifiable questionnaire responses or contact details with a lender for its own purposes will require clear notice and a lawful basis, including consent where required.

Information may also be disclosed where required by law, in response to a valid legal request or where lawfully necessary to protect rights and address fraud or abuse.

6. Affiliate Partners and External Websites

Our service may include links to lenders and other third-party websites. We may receive a commission from affiliate partners when visitors follow qualifying links or use their services.

External websites operate independently. Their privacy policies govern information they collect, including details submitted during loan applications. Please review those policies before providing personal or financial information.

7. Retention and Security

Personal information should be retained only for as long as necessary for the purpose for which it was collected. Retention takes account of unresolved enquiries, security investigations and applicable legal record-keeping obligations. Information no longer required should be deleted or anonymised.

Personal information must be protected by appropriate technical and organisational safeguards. However, no online transmission or storage method can guarantee absolute security.

Storage arrangements and any processing outside Zambia must meet applicable Zambian requirements. This policy does not constitute consent to an international transfer.

8. Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details and deletion where permitted. You may also object to or request restrictions on processing where those rights apply.

Where processing depends on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Send privacy requests to support@zambezipersonal.com. We may request information reasonably necessary to verify your identity and protect your information against unauthorised disclosure.

You may also raise a complaint with Zambia's Data Protection Commission.

9. Children’s Privacy

This service is intended for adults aged 18 and over. If you believe a child has provided personal information, contact us so that we can investigate and address the matter.

10. Changes to This Policy

We may update this policy when our service or applicable requirements change. The latest version will appear on this page with an updated date. Material changes will be communicated and fresh consent requested where required.

11. Contact Us

For questions about this policy or the handling of personal information, contact: